Refund & Shipping Policy

We stand behind every hat we sell. This policy explains our shipping timelines and how refunds work — including the rights you have under the Australian Consumer Law (ACL).

1. Shipping

• Pre-order timeline — hats are shipped after the drop closes (either 200 units sold or 30 days from the first purchase, whichever comes first).
• Production window — allow up to 30 working days from drop closure to dispatch.
• Domestic delivery (AU) — 3–7 business days from dispatch, via Australia Post or comparable courier.
• International delivery — 7–21 business days depending on destination and customs.
• Shipping cost — postage & packaging is charged in addition to the hat price and shown at checkout.
• Tracking — where available, tracking numbers are emailed once dispatched.
• Address accuracy — please double-check your shipping address at checkout. We are not responsible for parcels lost due to incorrect addresses supplied by the customer.

2. Cancellations

Because we manufacture to committed pre-order quantities, orders generally cannot be cancelled once payment is made. If you have made an error, contact us within 24 hours of purchase at admin@thebuckethatshop.com and we will do our best to help.

3. Faulty or damaged goods (Australian Consumer Law)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

• A replacement or refund for a major failure.
• Compensation for any other reasonably foreseeable loss or damage.
• A repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your hat arrives faulty, damaged, or significantly different from what was advertised, email admin@thebuckethatshop.com within 7 days of delivery with a photo and your order number. We will assess and respond within 3 business days with a replacement, refund or repair.

4. Change-of-mind returns

We do not offer refunds or exchanges for change-of-mind on limited-edition pre-order items. This is because each unit is manufactured specifically for the customer who ordered it, and we cannot resell it. This does not affect your statutory rights under the Australian Consumer Law (see clause 3).

5. Lost parcels

If your tracking has not updated in over 10 business days (domestic) or 25 business days (international), email us. We will lodge an investigation with the carrier. If the parcel is confirmed lost, we will re-send the hat (subject to stock) or provide a full refund.

6. How refunds are processed

Where a refund is approved, it will be issued to the original payment method (via Stripe). Refunds typically appear in your bank account within 5–10 business days, depending on your card issuer.

7. Contact

Any refund or shipping question? Email admin@thebuckethatshop.com and we will respond within 3 business days.